Whe2 legal
Whe2 Privacy Policy
1. Information we collect
We design Whe2 to collect only the information needed to provide route planning, remember the items you choose to save, and keep the service working reliably.
Information you give us
- Account details: name, email address, password (if applicable)
- Profile settings and preferences
- Saved trips, saved routes, and other trip details you choose to keep
- Feedback, comments, and route annotations
Automatically collected information
- Location data (GPS, approximate location) only while the app is actively in use (foreground) unless you enable background tracking
- Device information: device type, operating system, unique device identifiers
- Usage data needed to operate the service, such as routes planned, broad trip inputs, feature usage, and time spent in the app
- Technical data: IP address, browser/app version, crash reports
Third-party data
- Map, traffic, toll, and fuel price data from licensed providers (for example map services and toll authorities). We do not control this data.
Where practical, we prefer city-level or area-level route inputs over retaining precise address-level search history. We do not collect sensitive information such as race, religion, or health data, and we do not collect precise location when the app is closed unless you explicitly opt in.
2. How we use your information
We use your information to:
- Provide and improve route planning, cost estimates, and trip management
- Personalise your experience through saved routes, saved trips, and preferences
- Send important service updates and support messages
- Detect fraud, abuse, and security issues
- Analyse usage to improve the Service, with aggregation or de-identification applied as early as practical
- Comply with legal obligations (tax, POPIA, and related obligations)
To provide Whe2's route-planning features, we may process limited trip-planning data such as city-level or area-level route inputs, vehicle preferences, saved routes or trips you choose to keep, and limited usage data needed to operate and improve the service.
We aim to store only what users reasonably expect Whe2 to remember. Temporary route searches and raw trip-planning events are kept only for app operation, short-term diagnostics, abuse prevention, and service quality improvement, then deleted, reduced, aggregated, or de-identified where practical.
3. Sharing your information
We only share personal information in these limited cases:
- With third-party service providers (map providers, cloud hosting, analytics tools) who are contractually required to protect your data
- When required by law (court order, tax authorities, or the POPIA regulator)
- In the event of a business sale or merger, with notice to you where required
You may also choose to share a route or trip summary yourself by using Whe2's optional share features. When you do, Whe2 generates a user-initiated share link or message containing route snapshot details that you choose to send through your device's native sharing tools. These shared route snapshots are intended to be public to anyone you send them to, so you should avoid sharing routes that reveal private home, work, or other sensitive address details.
We never sell your personal data.
4. Location data
Your device's location is essential for route planning.
- You can turn location services off at any time in your phone settings.
- We only collect location while you are actively using the app.
- We do not share your precise location with advertisers or any third parties except the map providers needed to generate routes.
If a route can be processed or analysed using less precise trip information, we try to avoid retaining precise raw location data longer than necessary.
5. Data retention
We keep personal data only as long as necessary for the purposes described in this policy:
- Account data, saved trips, saved routes, and preferences: while your account is active and until you delete them or request account deletion, subject to limited backup and legal retention periods
- Temporary route searches, raw trip-planning inputs, and event-level usage data: only for as long as needed for service operation, short-term analytics, diagnostics, security, and abuse prevention
- Logs and security data: for limited periods needed to protect the service, investigate abuse, and maintain operational integrity
- Legal and tax records: as required by South African law, usually 5 years
When raw service data is no longer needed in identifiable form, we may delete it, shorten it, aggregate it, or de-identify it. Aggregated or de-identified statistics that no longer identify an individual user may be retained for longer.
6. Your rights under POPIA
You have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of your account, saved trips, saved routes, preferences, and other account-linked data (see our Account Deletion page)
- Object to or restrict certain processing
- Withdraw consent for location data at any time
To exercise any of these rights, email support@whe2.com with the details listed on our Account Deletion page. We will respond within 30 days, or sooner where possible.
7. Security
We use industry-standard security measures such as encryption, secure servers, and access controls to protect your data. However, no system is 100 percent secure, and we cannot guarantee absolute security.
8. Children's privacy
The Service is not intended for users under 18. If you are under 18, you may only use Whe2 with the consent and supervision of a parent or legal guardian.
9. International transfers
Your data is primarily stored in South Africa or in secure data centres used by our service providers. When data leaves South Africa we ensure appropriate safeguards, such as appropriate contractual or operational safeguards, are in place.
10. Changes to this Privacy Policy
We may update this policy from time to time. If the changes are material we will notify you via email or in-app notice and update the effective date above. Your continued use after the changes means you accept the updated policy.
11. Contact us
For privacy questions, data requests, or complaints:
- support@whe2.com for general and deletion requests
- legal@whe2.com for formal POPIA complaints or legal notices
You may also contact the Information Regulator of South Africa if you are not satisfied with our response: