Whe2 Account Deletion

1. How to request deletion

If you can access the email address linked to your Whe2 account, use the account deletion request link or send your request from that same email to support@whe2.com.

If you can no longer access your registered email, see section 7 below.

2. Information to include

To help us verify and process your request quickly, please include:

• The email address registered to your Whe2 account
• The sign-in method you used (for example “Sign in with Google”, “Sign in with Apple”, or email/password)
• A clear statement: “I request permanent deletion of my Whe2 account and all associated personal data”

3. Verification and processing timeline

We will verify the request to prevent unauthorised deletions. This may include confirming you control the registered email and asking for one or two extra account details.

Once verified we will:

• Confirm receipt by email
• Disable the account immediately
• Complete deletion within 30 days, or notify you if we need a short extension for legal or technical reasons

4. What we will delete

When your account is deleted we will permanently remove, where technically feasible:

• Your account profile and personal details
• Saved trips, saved routes, route history, and preferences linked to your account
• Feedback, comments, and any other content linked to your account

This reflects our general approach of storing only what users expect Whe2 to remember and allowing saved trip data and preferences to be deleted when no longer wanted.

5. What we may still keep (and why)

For legal, security, or operational reasons we may retain limited data even after deletion:

• Aggregated or de-identified statistics used to understand product performance and usage trends, where they no longer identify you
• Short-term operational logs and security or fraud-prevention records needed to protect the service and other users
• Billing or tax records required by South African law, usually kept for 5 years
• Backup copies for a limited period, automatically deleted after 90 days

We aim to minimise long-term retention of raw search and trip-planning data. Temporary raw records may remain briefly in logs or backups before they are deleted, reduced, aggregated, or de-identified.

These retained records cannot be used to restore your account as an active user profile.

6. Irreversibility and account recovery

Account deletion is permanent. Once completed, we cannot recover your data.

If you only want to stop using Whe2 temporarily, simply sign out or stop using the app instead of requesting deletion.

If you request deletion by mistake, contact support immediately. We will attempt recovery only if deletion is still in process and technically possible.

7. Users without access to their registered email

If you cannot access the original email, email support@whe2.com and provide as much alternative information as possible, such as username, approximate date of last login, device type, or last routes planned.

We will apply extra verification steps to protect against fraud before proceeding.

8. Your rights under POPIA

As a South African user you have strong rights under the Protection of Personal Information Act (POPIA), including the right to request access, correction, or deletion of your personal data.

To exercise any of these rights, email support@whe2.com, or use the in-app form once launched, and include the details listed in section 2.

9. Contact and appeals

If you have any questions about this process or feel your request was not handled correctly, reply to the confirmation email or write to support@whe2.com.

You may also file a complaint with the Information Regulator of South Africa:

https://inforegulator.org.za